Government · UX/UI · UI Design · Landing Page
MY SKILLS FUTURE
A UX redesign of Singapore's national lifelong learning portal, helping citizens discover courses, claim SkillsFuture credits, and manage their career growth all in one place.
- Client
- SkillsFuture Singapore
- Role
- UX/UI Design
- Deliverable
- Portal Redesign
- Year
- 2024
The challenge
A million users, a cluttered experience
The portal was serving over a million Singaporeans but the experience felt cluttered. Users had a hard time finding the right courses across 60+ fields, and important features like Credit claims and the Careers Passport were buried too deep in the navigation.
The solution
Designed around the learner, not the system
We redesigned the portal with the learner in mind. A smarter course discovery flow made it easier to find relevant options, and we brought Credit claims and Training Allowance applications to the front of the experience. The whole thing was rebuilt mobile-first since that's how most users were accessing it.
Results
- 60+fields, simplified course discovery
- 3steps in the credit claim flow
- 48%improvement in mobile task completion
- MOEadopted by Ministry of Education & SkillsFuture SG